Due to this year’s cold and flu season, we have incorporated safety protocols into the operation of the event – but our goal is still to provide your family with a wonderful experience!
Q: Are there any limitations to our in-person experience?
A: Children cannot by held by Santa. Parents should be prepared to hold babies and young children (in general, this would include 2 years and younger) who can’t sit by themselves, while photo is being taken. Santa and photographers will not be able to assist with holding and positioning your child. If your child needs something in their hands, please bring it with you and have it be something you won’t mind having in a photo. Parents, we ask that you please have this discussion with your children prior to arrival so that everyone knows exactly what to expect.
Q: Is my family required to wear a mask?
A: No, masks are not required at this time.
Q: How will the photos look?
A: We will be using a set similar to last year, feel free to look at the photos from previous years on our Facebook page.
Q: When will my photos be ready?
A: Photos will be ready 2-3 days from the date of your event. A digital download of your photo will be available to download from the photographer’s website free of charge.
Q: Where is Santa located at Gresham Station Shopping Center?
A: Santa will be located at 1064 Norman Ave, Gresham, OR 97030.
Q: Why are visits with Santa by appointment only?
A: Appointments are truly the best way to offer a stress-free experience for all visitors. In addition, appointments also decrease the amount of time your family will spend waiting in line.
Q: What do I do when I arrive for my appointment?
A: Check in at the front door, proceed to the photo area and wait in line. The host will ensure your family gets through the line and gets a photo with Santa and then you can explore our other activities and offerings.
Q: Can I just show up and wait in line to see Santa?
A: No. Reservations must be made in advance through the online booking system. We expect this to be a popular event and reservation booking will be based on availability.
Q: What if my child gets sick?
A: PLEASE DO NOT BRING YOUR CHILD OR ANY FAMILY MEMBER THAT IS SHOWING SYMPTOMS OF ILLNESS OF ANY KIND. If your child or any member of your party is sick or has been exposed to COVID-19, please reschedule your appointment. If all appointments are sold out, there may not be an opportunity to reschedule sick children.
Q: Can pets visit Santa?
A: Unfortunately, pets are not allowed to visit with Santa this year.
Q: Are there restrooms at the photo area?
A: Restrooms will not be available to the public during visits with Santa.
Q: Can we use our personal camera or video recorder when we visit Santa?
A: You are welcome to take pictures with your cell phone and personal photo/video devices.
Q: How do I reschedule/cancel my appointment?
A: You can reschedule/cancel your appointment via our online booking on Eventbrite. Please reach out to our team at email@example.com for assistance/special accommodations.
We appreciate your understanding and cooperation. We are doing everything we can to make your Santa photo experience magical and safe.